Cisco unity cop file download

Switch to the upgraded software first on the publisher server and then on the subscriber server following the steps mentioned in the Switching to the Upgraded Version of Unity Connection Software section. Confirm that publisher server has Primary status and subscriber server has Secondary status.

If you are performing an upgrade from a FIPS enabled Unity Connection Release to Unity Connection 14, make sure to follow the steps for regenerating certificates before using any pre-existing telephony integrations.

Verify that the value entered in X. In case of a cluster, you must configure the HTTPS ciphers on publisher server and restart the Tomacat service on each node to reflect the changes. SLO does not close all the running sessions at the same time. The COP file will run a series of tests to check the pre-upgrade health and connectivity of your system. If the COP file highlights issues that need to be addressed, fix them before proceeding with the upgrade.

After sucessful upgrade it is recommended to run Post Upgrade COP file to verify the configuration of system. Applicable to In the Source field, select any one of the following:. Remote Filesystem : Select this option to upgrade from remoter server and follow this procedure.

In the Directory field, enter the path of the folder that contains the upgrade file. In the Server field, enter the server name or IP address. In the User Name field, enter the alias that is used to sign in to the remote server.

In the User Password field, enter the password that is used to sign in to the remote server. In the Transfer Protocol field, select the applicable transfer protocol. Select the upgrade version that you want to install and select Next. The upgrade file is copied to the hard disk of the Unity Connection server.

When the file is copied, a screen displaying the checksum value appears. Warning: Another session is installing software, click Assume Control to take over the installation. To continue monitoring the upgrade, select Assume Control. During the initial phase of upgrade, the Installation Log text box in Cisco Unified Operating System Administration is updated with the information on the progress of the upgrade.

To confirm the completion of upgrade, open the console of the Unity Connection server and make sure that a message indicating the completion of upgrade appears on the screen along with the login prompt. The upgraded Unity Connection version is in the inactive partition and old version is in the active partition. This command should display the message for successful upgrade along with the upgraded version. After completing the upgrade process, you need to manually switch over to the upgraded version of Unity Connection.

For a single Unity Connection server, you can select either manual switch version or automatic switch version. You can perform the switch version running the CLI command utils system switch-version. The system automatically reboots after the switch version.

If you select not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions. From the Settings menu, select Version. On the Version Settings page, select Switch Versions , to start the following activities:.

Data from the active partition is copied to the inactive partition. Note that the messages are stored in a common partition, therefore they are not copied. The Unity Connection server restarts and switches to the newer version. Copy the Cisco Option Package. If you are upgrading the subscriber server in a Unity Connection cluster, type the following address to access Cisco Unified Operating System Administration:.

In the Directory field, enter the path to the folder that contains the. If the. For example, if the. In the Transfer Protocol field, select the applicable transfer protocol and select Next. When the file is copied, a screen displays the checksum value. During the upgrade, the value of the Status field is Running.

When the upgrade process is complete, the value of the Status field changes to Complete. After upgrading the Unity Connection version, you can rollback to the software version that was running before the upgrade by switching to the software version on inactive partition. You can revert a single Unity Connection server or a cluster to the version on inactive partition.

To rollback a Unity Connection cluster, you should rollback both the servers, first the publisher and then the subscriber. After the successful rollback of both the publisher and subscriber servers, reset the replication between the two servers running the following CLI commands:.

Stop the replication on subscriber server with the CLI command utils dbreplication stop. Stop the replication on publisher server with the CLI command utils dbreplication stop. Reset the replication running the CLI command utils dbreplication reset all on the publisher server. After the reset of replication between the two servers, check the cluster status running the CLI command show cuc cluster status utils system restart on both publisher and subscriber.

From the Settings menu, select Version and the Version Settings window displays. Select the Switch Versions option. After you confirm that you want to restart the system, the system restarts that might take up to 15 minutes. Follow the given steps to confirm that the switch version is successful:. Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. PDF - Complete Book 2.

Updated: October 27, Chapter: Upgrading Cisco Unity Connection. The following are the two ways to switch to the new version: Automatic Switching: Allows you to automatically switch to the new version of Unity Connection as part of the upgrade process. Table 1. Refresh Upgrade RU Examples of supported paths: You need the following COP files in same sequence as mentioned below before performing this upgrade: ciscocm.

Examples of supported paths: Level 2 L2 You need the following COP file before performing this upgrade: ciscocm. Note If you are upgrading Unity Connection to 14 and later, then after completion of successful upgrade, you must reinstall the set of available locales that are compatible with the upgraded version. Status of Unity Connection Cluster During an Upgrade When a Unity Connection cluster is upgraded, the publisher server is completely disabled for the entire duration of upgrade but the subscriber server continues to provide services to users and callers.

However, the performance of the cluster is affected in the following ways: If the phone system is routing calls to the subscriber server, outside callers and Unity Connection users can leave voice messages but the messages are not immediately delivered to user mailboxes. Duration of Upgrade Under ideal network conditions, an upgrade process takes approximately two hours to complete on each server. Tip You can reduce the duration of upgrade process by asking users to permanently delete items in the deleted items folder before starting the upgrade.

Prerequisites for Upgrade Before beginning the upgrade process, you must consider the following points for a successful upgrade: Ensure that you have a good network connection to avoid service interruptions during upgrade. Update the following virtual machine settings on both publisher and subscriber server through VMware vSphere client: Change the Guest Operating System version to match the requirements of Unity Connection Follow the given steps to confirm the server status in a cluster: Sign in to Cisco Unity Connection Serviceability.

Expand Tools and select Cluster Management. Check the server status in a cluster. In addition to this, confirm the running state of database replication using the CLI command show cuc cluster status.

Note After confirming the status of publisher server as Primary and subscriber server as Secondary, start the upgrade process first on publisher server and then on subscriber server. Caution For successful upgrade of Unity Connection from Perform this procedure on the Unified Communications Manager publisher node only. Increase the database replication timeout value when you upgrade large clusters so that more Unified Communications Manager subscriber nodes have sufficient time to request replication.

When the timer expires, the first Unified Communications Manager subscriber node, plus all other Unified Communications Manager subscriber nodes that requested replication within that time period, begin a batch data replication with the Unified Communications Manager database publisher node.

Execute the utils dbreplication setrepltimeout timeout command, where timeout is database replication timeout, in seconds. Ensure that the value is between and The default database replication timeout value is 5 minutes. Use it to disable high availability on the IM and Presence Service presence redundancy group. Take a record of the number of active users for each cluster node in each Presence Redundancy Group. You will need this information later when you re-enable High Availability.

When you are done, wait at least two minutes to sync the new HA settings across the cluster before you make any further changes. Add a serial port to the virtual machine so that you can dump logs in the event of an upgrade failure. Edit the settings to add a serial port. For more information about making configuration changes using vSphere Client, refer to the user manual for the product. After you successfully upgrade the system, follow the procedure to Remove the Serial Port.

From the Server drop-down, select a Unified CM node. For the Primary Collector service parameter, select any subscriber node. For the Failover Collector service parameter, select a different subscriber node. This is required due to enhanced data type support in this release.

If you don't migrate your database, schema verification failure occurs on the existing SQL Server database and services that rely on the external database, such as persistent chat, will not start. Contact Cisco TAC to obtain a copy. Create a new empty SQL Server database. Run the System Troubleshooter to confirm that there are no errors with the new database. Verify that no errors appear in the External Database Troubleshooter section.

Under IM and Presence Services , select the following services:. Confirm that the external database is running and that all chat rooms are visible from a Cisco Jabber client. Delete the old database only after you're confident that the new database is working. Skip to content Skip to search Skip to footer.

Book Contents Book Contents. Find Matches in This Book. PDF - Complete Book 2. Updated: November 17, Pre-Upgrade Tasks Manual Process The manual pre-upgrade tasks in this appendix can be used if you are upgrading from a release prior to Note For upgrade paths where the From release is The COP file has limited functionality for upgrades from 9.

Note The steps in this task flow apply to all upgrades and migrations, unless stated otherwise. Note Cisco strongly recommends that you run the COP file in order to reduce the possibility of an upgrade failure. Step 4 Check that the software version you are upgrading from is running on a virtual machine. Step 5 Review the Requirements and Limitations for this release. Ensure that your system meets all network, platform, and software requirements. Step 6 Check the health of your network: Read Factors that Affect Upgrade Time Requirements and ensure that your system meets the conditions described in that section.

Step 7 Ensure that there are no expired certificates on the partition, including any trust certificates in the certificate chain. If there are expired certificates: Delete a Trust Certificate Regenerate a Certificate if an identify certificate is expired For refresh upgrades only. Step 8 Take a Fresh Backup Complete a system backup. Caution You may lose data or you may be unable to restore your system if your backup is outdated. Step 9 Back Up Custom Ringtones and Background Images If you have custom ringtones or background images in the TFTP directory, create a separate backup for these files as they are not included in system backups.

For upgrades only. You can skip this task for migrations. Step 13 Collect Configuration and Login Information Record the current configuration and login information for your Unified Communications Manager nodes in case any issues are encountered during the upgrade process. Step 15 Record the Number of Assigned Users Record the number of assigned users on IM and Presence Service nodes so that you can verify this information after the upgrade is complete.

Step 17 Record Enterprise Parameters During the upgrade, the Unified Communications Manager enterprise parameter settings may overwrite the IM and Presence Service enteprise parameter settings if the configurations are different.

Step 19 Upgrade IP Phone Firmware You can upgrade your IP phones to the firmware that corresponds to the new release as a pre-upgrade task in order to minimize phone downtime after an upgrade. Step 20 Verify Critical Services Verify that all critical services are activated.

Step 23 Check the Available Common Partition Space Verify that you have enough common partition space for the upgrade. Caution Performing an upgrade without sufficient disk space can cause the upgrade to fail.

Step 25 Obtain Upgrade Files Download the required upgrade files. Step 28 Add a Serial Port to the Virtual Machine Add a serial port to the virtual machine so that you can dump logs if an upgrade fails.

Note If you are performing this activity post-upgrade, then you need to restart the Cisco Tomcat service for all the web pages to load correctly. Resolve any issues that the COP file returns. Run the COP file again. Repeat this process until the COP file returns no errors. Step 2 Select System Reports. Step 4 Click the Generate Report bar chart icon in the Reports window. Step 5 Click the View Details link to expose details for a section that does not automatically appear. Step 6 If the report indicates that there are errors, select the Report Descriptions report and review the troubleshooting information with possible remedies.

Check Database Replication Use this procedure to verify that the database replication is functioning correctly before you begin an upgrade. From a direct connection to the serial port, enter your credentials at the prompt that displays automatically. Step 2 Execute the utils dbreplication status command to check for errors or mismatches in the database tables.

Step 3 Execute the utils dbreplication runtimestate command to check if the database replication is active on the node. If a value other than 2 is returned, you must resolve the errors before proceeding.

Step 2 Click on the link and choose the most recent report. Step 3 Click the CallActivitiesRep to open the Call Activities Report in a new tab and verify that the number of Calls Attempted is not too high for the capacity of the virtual machine.

Step 5 In each Performance Protection Statistics Report, verify that your system does not exceed the cluster-wide or per-node limits that are specified for your deployment size. Step 2 Execute the utils diagnose test command. Step 3 Execute the utils diagnose fix command to attempt to automatically fix system problems. Delete a Trust Certificate A trusted certificate is the only type of certificate that you can delete. Caution Deleting a certificate can affect your system operations.

Step 2 Use the Find controls to filter the certificate list. Step 3 Choose the filename of the certificate. Step 4 Click Delete. Step 5 Click OK. Deletion of certificates from phone edge trust should be done from publisher. Regenerate a Certificate Before you begin an upgrade, ensure that there are no expired certificates on the partition, including any trust certificates in the certificate chain.

Caution Regenerating a certificate can affect your system operations. Step 3 Click Generate. Step 4 Restart all services that are affected by the regenerated certificate. Note After you regenerate certificates, you must perform a system backup so that the latest backup contains the regenerated certificates. What to do next After you regenerate certificates, you must perform a system backup so that the latest backup contains the regenerated certificates. Certificate Names and Descriptions Related References Certificate Names and Descriptions Certificate Names and Descriptions The following table describes the system security certificates that you can regenerate and the related services that must be restarted.

Table 1. Take a Fresh Backup You must backup the system before you perform an upgrade to ensure that the backup file matches the currently-installed software exactly. Perform this procedure for all upgrade and migration methods. Before you begin Ensure that you use a network device as the storage location for the backup files. Ensure that your system meets the version requirements: All Unified Communications Manager cluster nodes must be running the same version of the Unified Communications Manager application.

Step 3 Choose a feature from the Select Features area. Step 4 Click Start Backup. Procedure Step 1 Use a web browser or TFTP client to access the directories where the ringtones and background images are stored. Step 2 Backup the following files: Ringlist. Step 3 Back up the custom ringtones. These are located in the TFTP directory. Step 4 Back up the background images. Check Network Connectivity Use this procedure to verify connectivity between all nodes and services in your network.

Step 2 Execute the show network cluster command on each node in your network to verify communication between Unified Communications Manager servers in the cluster. Step 5 If you are using DNS, execute the show network eth0 command on each node in your network to verify that the DNS and domain are configured. Step 2 Execute the following command: utils network ipv6 ping destination [count] destination is a valid IPv6 address or host name that you want to ping count is the number of times to ping the external server.

The default is 4. The system automatically runs a troubleshooting check. Step 2 When the results of the troubleshooting check are loaded, verify that all of the Sync Agent Troubleshooter tests have a green checkmark in the Outcome column to indicate that the test was passed. Step 3 If any of the Sync Agent Troubleshooter tests are failed, use the information in the Problem and Solution columns to resolve the issue before continuing with the upgrade process.

Collect Configuration and Login Information Record the current configuration and login information for your Unified Communications Manager nodes in case any issues are encountered during the upgrade process. The Cluster Topology Details page displays information about nodes and subclusters. Step 2 Record the number of users that are assigned to each node and cluster. Step 4 Click Advanced. Step 5 Click Save. Step 6 Record the value that is configured for the Maximum Serving Count.

Step 2 Take screen captures to record the settings that you have configured, and save the information so that you can restore the settings after the upgrade is complete. Step 4 Take screen captures to record the settings that you have configured, and save the information so that you can restore the settings after the upgrade is complete.

Step 2 Click Find to display all user records. Step 3 Click Next. Step 4 Enter a filename in the in the File Name text box and choose file format from the File Format drop-down list. Step 5 In the Job Information area, enter the Job description. Step 9 Enter search criteria for the file that you generated and click Find. Step 10 Select the check box that corresponds to the file that you want to download and click Download Selected. Step 11 In the File Download pop-up window, click Save.

Step 12 In the Save As pop-up window, choose the location where you want to save the file and click Save. Step 2 Fill in the applicable values in the Software Location section and click Next.

Step 3 In the Available Software drop-down list, select the device package file and click Next. Step 4 Verify that the MD5 value is correct, and then click Next. Step 5 In the warning box, verify that you selected the correct firmware, and then click Install.

Step 6 Check that you received a success message. Note Skip to Step 8 if you are rebooting the cluster. Step 8 Reset the affected devices to upgrade the devices to the new load. Step 10 Click Save , and then reset the devices. Step 2 To display system critical services, click the System tab. Step 5 If the status indicates that any critical services are stopped, reactivate them before beginning the upgrade. Step 2 From the Server list, choose the node on which you want to deactivate services and click Go.

Step 3 Deselect the Cisco Extension Mobility services. Step 4 Click Stop. Step 6 Make a list of all the nodes on which you have disabled these services. A page displays detailed information about disk usage. Step 2 View the tables on the bottom of the page and compare the Total Space to the Used Space for the common partition.

Adjust High and Low Watermarks Use this procedure to adjust the low and high watermarks to reduce the traces and remove unnecessary log files. Step 3 Select Next. The new version is installed on the active partition. During RU, switch version is performed automatically.

For Example: You need the following COP file before performing this upgrade:. If the operating system version of the Unity Connection do not change during an upgrade, it is referred to as an Level 2 L2 upgrade. The new version is installed on the inactive partition to which you can switch later on.

Installation with Data Import is an alternative to Direct Upgrades. It involves migration of data by exporting source release data to SFTP, and installing a new machine with import of that data.

For more details, see section Install with Data Import. COP files are installed on the active partition and you cannot uninstall them. After the upgrade, you may need to reinstall the locale depending on the source and the target version. If the target version is compatible with the existing locales, then you need not install any new locales. However, if the target version requires to install new locales, then remove the existing set of locales after the completion of upgrade process, and install the new set of available locales.

To check the existing locales, use show cuc locales CLI command. If you are upgrading Unity Connection to Otherwise, you may not get the proper installation status on GUI. It is recommended that you should install the locales on Unity Connection through Command Line Interface. After successful upgrade to Unity Connection After that, you can not upgrade the server to any pre In addition to this, If the upgrade from any previous releases to Unity Connection To troubleshoot the issue, contact Cisco TAC.

If administrator wants to upgrade the server to pre If you are upgrading Unity Connection from When a Unity Connection cluster is upgraded, the publisher server is completely disabled for the entire duration of upgrade but the subscriber server continues to provide services to users and callers. However, the performance of the cluster is affected in the following ways:. If the phone system is routing calls to the subscriber server, outside callers and Unity Connection users can leave voice messages but the messages are not immediately delivered to user mailboxes.

During switch version on the subscriber server in a cluster, messages that were left on the subscriber server are copied to the publisher server and delivered to user mailboxes. Unity Connection users can use the telephone user interface TUI to play messages recorded before the upgrade starts but cannot play the messages recorded during the upgrade.

Unity Connection may not retain the status of messages. For example, if a user plays a message during the upgrade, the message may be marked as new again after the upgrade.

Likewise, if a user deletes a message during the upgrade, the message may reappear after the upgrade. However, during switch version, user cannot access these clients. In case of RU, these clients are not accessible during complete upgrade.. Administrator users can make configuration changes using any of the administration applications, such as Cisco Unity Connection Administration and Cisco Unified Operating System Administration during upgrade.

However, Unity Connection does not allow provisioning and configuration changes through administration applications or VMREST during the switch version. In case of RU, provisioning and configuration are not allowed in complete upgrade duration. Intrasite, intersite or HTTPS networking with other servers is disabled for the duration of the switch version.

Directory changes made on the other servers in the network are not replicated to the server or cluster until the switch version is complete. Under ideal network conditions, an upgrade process takes approximately two hours to complete on each server. Therefore, a Unity Connection cluster takes four hours to upgrade to a higher version.

Depending on the data size of the server, the switch version process might take some more time. If you are upgrading in a slow network condition, the upgrade process may take longer time than expected. It is always recommended to upgrade Unity Connection during off-peak hours or during a maintenance window to avoid service interruptions.

You can reduce the duration of upgrade process by asking users to permanently delete items in the deleted items folder before starting the upgrade.

This saves time as deleted items are not copied. Before beginning the upgrade process, you must consider the following points for a successful upgrade:. Ensure that you have a good network connection to avoid service interruptions during upgrade.

Check the current version and determine the version to which you want to upgrade. See the release notes of the new version for more information.

Determine if you need COP files depending on the upgrade process. Backup all the existing data. If you are upgrading Unity Connection from any earlier version to release Confirm that the status of both publisher and subscriber servers is active and they can answer calls. Follow the given steps to confirm the server status in a cluster:. Sign in to Cisco Unity Connection Serviceability. Before upgrading to the release If not renamed the mentioned notification templates gets replaced with default notification templates of release If changed then update notification devices to the default name.

To check the users whose default notification device name is changed, execute below query:. Initiate a pre upgrade test before starting the upgrade process using the CLI command. For successful upgrade of Unity Connection from Unity Connection The Exchange , , is end of support now. Therefore, it is recommended to delete the Unified Messaging Service configured with Exchange or or while upgrading to Unity Connection Now, create a new Unified Messaging Service with supported Exchange version to avoid any issues while using Unified Messaging Services.

In Unity Connection If you are upgrading Unity Connection to release Delete the previously configured IPsec policies and perform the upgrade.

After the upgrade is complete, reconfigure the IPsec policies with DH groups 14— If you are upgrading Unity Connection which has IPsec configured using a certificate-based authentication with self-signed certificate, then you must reconfigure the IPsec policy with a CA-signed certificate foe a successful upgrade. Do the following tasks to upgrade an Unity Connection server:.

If you are already running the current version on a virtual server, make sure it is compatible with the upgraded version. See the Cisco Unity Connection If you are upgrading during non business hours, run the following command on the standalone server or the publisher server to speed up the upgrade process:. If you are upgrading during a maintenance window, you can speed up the upgrade by disabling the throttling. This decreases the time required to complete the upgrade but affects Unity Connection performance.

Upgrade the subscriber server following the steps mentioned in the Upgrading the Unity Connection Server section. The server automatically switches to the new version after completing the upgrade. Switch to the upgraded software first on the publisher server and then on the subscriber server following the steps mentioned in the Switching to the Upgraded Version of Unity Connection Software section.

Confirm that publisher server has Primary status and subscriber server has Secondary status. Verify that the value entered in X. Cisco Unity Connection Release Applicable for Cisco Unity Connection In case of a cluster, you must configure the HTTPS ciphers on publisher server and restart the Tomacat service on each node to reflect the changes. In the Source field, select any one of the following:.

Remote Filesystem : Select this option to upgrade from remoter server and follow this procedure.