Cannot download xfinity wifi app

There can be many sources of Wi-Fi interference, including: other routers, phones, microwave ovens, etc. Also, try disabling all other devices and then enabling your Android, in case the problem is due to an IP conflict. The issue might also be time-related.

Are you experiencing buffering, or is your router actually turning on and off? If your videos pause to load buffer the problem might just be a slow connection.

Instead of asking why does my Wi-Fi keep turning on and off by itself, ask your provider why your connection is so slow. You can try buying signal boosters to put in your home if signal reception seems weak. Also try wiping the cache of your Android.

This can be accomplished from Recovery Mode on most devices, although the key combination access this mode differs by device. Sometimes new updates have a way of wreaking havoc on Wi-Fi. How to. About This Article. Written by:. Nicole Levine, MFA. Co-authors: Updated: May 6, Categories: Internet Access. Deutsch: Eine kostenlose Internetverbindung bekommen. Italiano: Avere una Connessione Internet Gratuita.

Nederlands: Gratis verbinding maken met internet. Thanks to all authors for creating a page that has been read 3,, times. Reader Success Stories Anonymous Jul 15, Thank you for the tips. Not doing banking online. Have met lots of people hooking up the same way. More reader stories Hide reader stories. Is this article up to date? Cookies make wikiHow better. By continuing to use our site, you agree to our cookie policy. Anonymous Jul 15, Anonymous Jun 26, Anonymous Sep 21, Youssef Mohamed Sep 28, Thanks for all the useful information.

Theresa Andrade Oct 2, Share yours! More success stories Hide success stories. You Might Also Like How to. Featured Articles How to. They do not treat returning customers well and I think I spend way too much money a month on their internet and cable services to not be able to speak to a customer service agent when there is an issue with something on my bill.

Truly disappointed by Xfinity and how they treat loyal customers. Also the service has gotten significantly worse over the years. Brian Busby on January 22, Internet speed was inconsistent for the four years we used Xfinity.

Service was overpriced. Forced us to contact them and speak to them to cancel our service. Switched to Verizon and now have better more consistent service at a lower price with no router rental fee. Philiope Yanni on January 18, I ordered internet and cable and was told I have day free trial. I cancelled cable but I was billed for a whole of month for the equipment and half a month of service. Other then that everything is smooth sailing with the internet.

Sciupider on January 17, I'm having problems with internet speed since Thursday I pay for Mbps but I get 40 Mbps. Richard Steffan on January 12, My service technician came about 6 p. Another tech arrived soon after Zane, his name was Donnie both reside in Morton, Il. My home town. They were also very knowledgeable when explaining every detail of my service to my wife and I. Thank you Xfinity.

Denise Macon on January 11, Recently, I purchased a cell phone. I am not sophisticated with the latest cell phone technology.

I was indecisive about making a purchase and I made 4 trips to the Southfield store before finalizing the sale. I appreciate the repeated times that Russaw and Donovan took explaining things to me. Sophia on January 06, I just got off the phone with Themera I hope I spelled that correctly , who was a massive help today! She was quick with her information, and answered my questions efficiently and appropriately! She was incredibly friendly, and very easy to talk to :. Moon on January 04, Larry J Fair on December 30, Had trouble with online streaming with cable at second home in AZ.

This was a total failure; she passed me off to Kath in Technical Support. Kath could handle part of the problem. What a difference when working with a professional. Hey Managers!!. If you have any stock options or expect yearly bonuses, keep Martha happy. I would be coaching her up for future promotions. Jeffrey Hall on December 19, Very rarely down or have issues, quick response to issues, pretty fast connection. Brian Knight on December 11, A few months back, I had Xfinity over to fix a broken cable line under my house in a dark crawl space.

Karl, the technician, had a great attitude. He made sure he took care of business. I could tell he really cared to make sure he got the difficult job done. I really appreciate cable technician Karl. The world needs more people like him. I'm completely satisfied with his professional service. Patrick on December 09, On year 1 of the contract, you get all you see. Starting year 2, they swap movie channels with less desirable ones, stating it's an outside company that we have no control over it.

But they have that built in to the plan before you even look at it. Sign a new one and you get it back. When finally pressed for an answer, they point to the fine print you signed at the end of the transaction.

Steven on December 07, Outraged that you are are not allowed to stream live NFL game on mobile device if you're not at home when I paid for their services!! Yahoo sport is a free app and you can stream live sport if it is televised on TV in California channels.

What a waste of money. Sydney on November 23, Customer service rep was the nicest, most friendly customer service representative I have ever had. He was very patient and helped me solve my Internet problem over the phone.

Thank you. We appreciate you. Will Sutton on November 20, If you have ever tried to use a bad zipper on your coat with one hand, this is what it felt like setting things up.

Getting ahold of someone to talk to doesn't happen. It's like they go out of their way to make it difficult sometimes. Ruben Cureses on November 03, Today is election day Nov 3 , I already early voted. I have the service technician coming in today. My internet started dropping about every hour or so, since about Friday.

Now, i have no service at all. Maybe it is a separate connection and one does not affect the other: I don't know but that potential disaster scenario is why I do not consider having internet and phone service though the same company as a smart choice. I also partly work from home due to pandemic on internet although I currently have the option to come in to work, which I have been doing - thank goodness. What a mess!

Alex Haar on October 29, I've never heard of a good experience with utility companies before Xfinity. We got the Mbps speeds wifi and another roommate moved in so we had 8 devices connected instead of 6. We all work from home and use zoom so good wifi was crucial. I called Xfinity a few times about spotty wifi my room is the farthest from the router and they sent a rep out to replace our modem and everything.

They got here within 12 hours, impressed by the speed of responsiveness and all the of the representatives I've talked to. Jacob Neilson on October 16, Where to start I have never gone to such lengths to try and leave such a review. But Vinay left me with no choice, he was the best! He might actually have super powers because this man accomplished what no one else could.

I was on the phone with some guy named Rob or something and he was terrible. Nice enough, but he thought I was a woman, didn't fix my problem, and then promised to call me back and never did. I figured this was typical Comcast service.

But then, I made the best decision ever, I decided to use the chat option and got a fine individual who forwarded me to Vinay because of the difficulty of my problem. Vinay is a problem solving genius who was professional, knowledgeable, funny, and went above and beyond to make sure I got my internet working.

He didn't just abandon me like that "Rob" or whatever, he got the job done! He needs a raise. Ya know what, he needs 3 raises. Put this man in charge. He is literally the only reason I didn't just cancel my Comcast service. He saved you. I was fixing to drag my burning pile of trash called a modem and use it to destroy Xfinity at whatever the cost.

But Vinay fixed everything. He even named my freaking network for me and stood by my side as I ran through the night back and forth to try and stay connected to him during our conversation. I will not cancel my Comcast and instead will recommend them because now that my problem is fixed, everything is amazing.

I will never forget him and promised to name my first born son after him because, frankly, I didn't think it could be done. I thought I was doomed to be angry and without internet until the savage demons that denied me wifi came to claim what was left of my lonely disconnected soul I literally cannot say more. The internet I'm using to write this is only possible by his majesty and prowess. Find him. Send him money. Send him baskets of rare and valuable gemstones.

It isn't enough, he deserves so much more, but it will be a start, and I will always be proud to be a Comcast Xfinity user because of him and him alone. Comcast, you owe this man everything you can give him because he is the ONLY reason I didn't decide to cancel and use all this text to insult you. Instead I use it to praise Vinay.

He is a legend. Thanks, man. Marva Yannacone on October 15, There was a mistake on my bill. The customer service rep Jack was friendly and helpful and referred me to the agent that took care of my account and credited me with the overcharge.

Thanks Mike. Thanks Xfinity for taking care of your customers. David Tate on October 13, He said his name is Alfredo and he is working from home in New Mexico.

I rarely submit reviews regarding employees but this guy was an above and beyond type of employee for not only was he as professional as they come but he gave me top shelf service. As a long time loyal customer of Comcast, I greatly appreciated how he made me feel like a valued customer. I have dealt with plenty of customer reps but Alfredo most definitely stands head and shoulders above all and in these trying times of , folks never know what to expect when talking to people via the phone.

Alfredo was not only totally transparent with what to expect with future billings, he also pointed out ways I can improve my Xfinity service. If possible, please let him know how much I truly enjoyed speaking with him and if it was possible to choose who I would rather deal with in the future regarding any issue I may have with my service, I would most definitely always request him. He represents your company very well. Dot Johnson on September 24, Today I was privileged to speak with an agent of your company about an issue with my bill.

I have been with Comcast for almost 20 years and have dealt with many agents. He tops them all. Not only was he extremely knowledgeable but he was so very caring and considerate of this senior citizen. I commend Comcast for being so fortunate to have such as their employee! Me on September 17, Good internet service, not the best price, customer service is very slow. Joseph Demarco on September 10, She was very caring and seemed dedicated to providing excellent services.

Thanks for having her and hope she is rewarded for her efforts. William Pavka on August 27, I had an issue with payment on my business account. The rep took my call with a smile on her voice and quickly and thoroughly walked me through a solution with patience and sincerity. You are lucky to have her on your team. Glenda M. I had the pleasure of speaking with a rep today.

Unfortunately, our household has been affected by covid financially and had trouble with our bill. Like most households with school aged children, Internet has become essential! Not only was she able to help keep our services on but she went the extra mile to help reduce our balance! Kevin A Hernandez on August 04, I was having trouble before with my internet and email connection.

Today one of the Xfinity technicians arrived and he was able to solve all the problems I've been having and explained to me what the causes of those problems were, in simple details. His work was performed excellently and everything is running smoothly. I failed to get his name but he was a good worker. Props to him for very good service. Shealy Lupisella on August 04, There are people working here who truly care.

Stay positive, stay focused, and work together. We're all doing the best we can these days. Thank you for resolving my issues. Venus Mcneil on July 28, I had an excellent experience. I want to thank the rep for his help, he answered all my questions, set up my phone, made sure all my information downloaded. He was pleasant and the customer service was awesome.

Cm on July 20, I just got a new service from Xfinity. Rep took his time to explain everything. Made sure I got the best plan suited for me. Very helpful.

I wish more representatives were as good as him. Tim Hulse on July 19, I've never had a problem with internet connectivity or speed. Xfinity has always been reliable on that front. Their customer service is terrible at its best!

The phone menu to get to an actual agent is absolutely ridiculous and half the time when you do get to an agent you can tell that they're simply reading off the card in front of them and they're not actually listening to what you're calling about. Chrismary Jacob on June 27, I was nervous at first but their customer service rep made it so much easier for me to understand how and what I should do to get it done.

Love the work, Xfinity. Mersades on June 24, She was so helpful! Honestly, I'm so happy with my service I've decided to look into their wireless services as well. Maybe it's because we've been abused our whole life by providers, but Xfinity has definitely set a new bar for me. Matt on June 24, Most of the time it is very fast like Mbps , but some days like yesterday, it was at like Mbps. Joyce Rudolph on June 18, Leigh Dupee on June 09, In VT they are the only cable provider but that doesn't mean that their support and service are lacking for internet connections.

I have always had good experiences with their support and technical people when needed. Heike Jonassohn on May 19, The internet is really good at Mbps and works fine throughout the house. Customer service is basically of no help. However, living in VT that's the best you can get. Medelyn Samano on May 13, I just did a transfer of service, in the beginning, I did have trouble and I was already in the mindset of it taking days or even weeks to be resolved.

Fortunately, I was helped by Chat support service, it was a one on one service that helped me resolve my troubleshooting when I couldn't be on the phone, he spoke very professional, and was quick! I definitely recommend it. Sean on May 13, I recently upgraded my Xfinity plan to work from home. Yay Comcast. John on May 07, However, from 11 am to 5 pm I only get between 2.

Tech support at Xfinity confirmed that everyone in my neighborhood uses the same bandwidth to upload, so if too many people upload at the same time, it would lower my upload speed. I've got The Xfinity security, the app, and 1 time in a month it scrolled a list for me to connect to. Let's see if they really read this! At least the company I was with worked. They were slow but worked! My home wifi is the only good thing!

Plz watch this post! People do ur homework! They have good home wifi if u stay inside. I was told to download this app along with my xfinity and xfinity hotspots. Rarely do I use any of these apps. Sometimes I check my wifi connection speed, reset my network or router settings, troubleshoot. This how-to article will provide you with more than a few quick fixes that can get your Fire Stick back online in no time so you can get back to enjoying it.

Before you proceed to restart the Fire Stick, take a closer look at the physical set up as something might be blocking the WiFi signal from coming through.

If your TV is in a cabinet or any other enclosed space, you might experience a weaker WiFi signal more subject to periodic interruptions.